Shipping policy
Shipping Policy
Effective Date: June 18, 2026
Thank you for shopping with The Gilded Chapter Club! Every item is custom made especially for you once your order is placed. Because of this, our shipping timeline is a little different than stores that stock inventory.
Order Processing & Delivery
Once your order is placed, it is sent into production before it ships.
Estimated delivery time from the date you place your order is 10–12 business days. This estimate includes both production and shipping time.
While many orders arrive sooner, please allow the full estimated timeframe before contacting us about your shipment.
Shipping Locations
At this time, The Gilded Chapter Club ships only within the United States.
We do not currently offer international shipping or accept orders shipping outside the United States.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package's journey.
Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.
Shipping Delays
While we work hard to ensure your order arrives as quickly as possible, occasional delays may occur due to circumstances beyond our control, including:
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Severe weather
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Carrier delays
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Holiday shipping volume
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Natural disasters
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Other unforeseen events
We appreciate your patience should these situations arise.
Incorrect Shipping Address
Please carefully review your shipping address before placing your order.
If an order is returned to us because an incorrect or incomplete shipping address was provided, the customer will be responsible for any applicable reshipping costs.
If you notice an address error after placing your order, please contact us immediately at info@thegildedchapterclub.com. While we will do our best to update your address before production begins, we cannot guarantee changes once an order has entered production.
Lost or Damaged Packages
If your package arrives damaged or you receive a defective item, please contact us within 30 days of delivery at info@thegildedchapterclub.com and include:
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Your order number
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A description of the issue
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Clear photographs of the damaged or defective item
If your claim is approved, we will gladly provide a replacement or full refund.
If your tracking information indicates your package has been delivered but you have not received it, we recommend first checking with household members, neighbors, or your local carrier. If you still cannot locate your package, please contact us and we'll do our best to assist you.
Questions?
If you have any questions about your order or shipping, we're happy to help.
The Gilded Chapter Club